Customer Support
and associated services

Customer Support

Customer Support is dedicated to helping customers making the best possible use of Refine Solutions, resolve modernization and conversion issues in a timely fashion and ensuring project success.

MetaWare is committed to accelerate the learning curve throughout the various phases of a modernization project, including modernization effort assessment, knowledge transfer and development teams enablement.

Training

MetaWare’s Training & Education team provides courses for:

• Modernization project management:
  Service centre director, project managers, technical managers, milestone managers. At the end of training, all of these personnel must have command of all processes, skills, organization and tools required to complete their project.
• Modernization Solution Developers using the Refinetm SDK:
  analysts, project managers, Refinetm programmers, architects.

Customized training programs are also available and may be designed in conjunction with MetaWare's team.

Refine Maintenance

Refine maintenance plan offers various options (number of queries, response-time, opening hours) for Refine customers and partners to access our multi-channel support, providing the most comprehensive and up-to-date expertise to develop and maintain the Refine software platform.

Because our customers all have different needs, our customer support professionals are able to offer a la carte support packages in terms of:

• number of queries
• response time
• support open hours

Consulting

Our professional services are available to help and assist throughout the phases of your modernization project:

• Assessment (opportunity, feasibility, validation)
• Engineering (tools, processes)
• Pilot (warming-up tools, processes and skill transfer)
• Implementation (productivity optimization, quality)
• roll over to operation phase (switch, maintenance transfer)

They provide best-practices and skill-sets to optimize project-related costs, meet deadlines and quality requirements.